Refund policy

We stand behind every product we sell. That’s why Splooch offers a 60-day risk-free guarantee on all purchases.

How it works:

If you're not satisfied for any reason, contact us within 60 days of delivery. In most cases, you won’t need to return the item — we’ll issue a refund, no questions asked.

Requesting a Refund:

Email us at support@sploochus.com with:

  • Your order number

  • A brief explanation of the issue, photos are appreciated!

Once approved, we’ll process your refund. Depending on your payment method, funds typically return to your account within 5–10 business days.

Need help? We’re always here at support@sploochus.com.